Air India has become the first airline to introduce in-flight Wi-Fi services on domestic routes in India, marking a significant milestone in the aviation sector. This service is available on select aircraft, including the Airbus A350, Boeing 787-9, and select Airbus A321neo models.
The Technology Behind In-Flight Internet Connectivity
Ever wondered how Wi-Fi works at 35,000 feet? Airlines primarily rely on two technologies for in-flight internet:
Air-to-Ground Wi-Fi
In this system, an antenna on the aircraft receives signals from ground-based towers. These towers send signals upward, and the antenna on the plane maintains the connection as long as the aircraft stays within the range of the towers. However, this method has limitations, such as connectivity drops in rural areas, oceans, and large water bodies.
Satellite-Based Wi-Fi
More commonly used today, satellite-based Wi-Fi transmits signals from ground stations to satellites, which relay them to the aircraft. Once the aircraft reaches an altitude of 3,000 meters, the antenna switches to satellite-based services. Despite being more reliable than air-to-ground Wi-Fi, satellite systems still provide slower speeds compared to terrestrial connections.
The Cost of Staying Connected in the Sky
Providing Wi-Fi services on planes comes at a high initial cost for airlines, especially with the need to install antennas and related equipment. For Air India, the Wi-Fi service is part of a broader $400 million investment in upgrading its narrow-body fleet. Currently, Wi-Fi services are available on newer aircraft that come pre-equipped with the necessary technology.
The Availability and Cost of In-Flight Wi-Fi
While some airlines offer free Wi-Fi for limited durations, most airlines charge passengers for extended use. Air India is currently offering Wi-Fi for free as an introductory offer, with plans to implement charges at a later stage. The service is provided on both iOS and Android devices, as well as laptops and tablets.
Which Air India Aircraft Offer Wi-Fi?
Air India’s in-flight Wi-Fi is available on the Airbus A350, Boeing 787-9, and select Airbus A321neo aircraft. The service is also extended to former Vistara aircraft, which were already equipped with Wi-Fi technology before the airline’s merger with Air India in November 2024.
Why Using Mobile Data Is Not Allowed in Flights
Using mobile phones during flights is prohibited due to the potential interference with aircraft equipment. Mobile devices emit radio waves that can affect critical systems such as navigation, radar, and communication tools. As a result, mobile phones must be turned off or switched to airplane mode during the flight.
Phone Calls on Planes: What’s the Status?
In 2022, Europe approved the use of phone calls and data during flights, with the introduction of 5G onboard European airlines by 2023. This advancement allows passengers to make calls and send texts during their flight without interfering with aviation systems.
How to Access Air India’s Wi-Fi Service
Passengers flying with Air India can easily access in-flight Wi-Fi by following these simple steps:
- Turn on Wi-Fi on your device and open Wi-Fi settings.
- Select the ‘Air India Wi-Fi’ network.
- Once redirected to the Air India portal, enter your PNR and last name.
Air India’s Commitment to Enhancing Travel Experience
Air India aims to provide seamless connectivity to passengers, allowing them to work, stay connected with loved ones, or stream entertainment during their flight. Rajesh Dogra, Air India’s Chief Customer Experience Officer, emphasized that connectivity has become an essential part of modern travel, and the airline is confident that passengers will appreciate the convenience of in-flight Wi-Fi.
